Meet Our Staff

As our client, you will have a team of highly qualified professionals working for you to provide you with the best coverage for you, your family, or your business.  Building a long-lasting relationship with our clients is our number one priority.

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Tim Vaughan

Principal

Tim is the co-owner of the agency. He started in the insurance business as a customer service representative in 1990 for an independent insurance agency. He is a graduate of Northwestern high school. Tim also has a degree in Business Management from the University of Akron / Wayne College. In 1994 he and his father, Bud, started their own insurance agency and have been working with clients and friends in Wayne and surrounding counties. Tim and his wife Tara reside in Wooster with their 3 children.

December 6th, 2016 by Insurance One Agency
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Brenda Cowger

Office / Account Manager

Brenda started at the agency in June of 1984. She has her property and casualty license and her life and health license. She is a licensed agent and does customer service also. She enjoys working with our customers for all of their insurance needs. She lives in Wooster with her husband Roy. When not working they love spending time with their family of 6 children and 4 grandchildren. They love to travel and go and see new places.  Brenda can help you with all your insurance needs. She can help you with quoting and purchasing a policy. She can help you with any customer service needs including claims.

December 6th, 2016 by Insurance One Agency
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Melisa Jordan

Agent / Account Manager

Melisa has worked in the insurance industry since 2000. She is licensed in personal lines as well as life and health insurance. She can help you with all aspects of insurance and strives to make sure you are a satisfied customer.

December 6th, 2016 by Insurance One Agency
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Kristen Halpin

Agent / Account Manager

Kristen joined the agency in February 2000 and is licensed in property and casualty. She enjoys talking with customers and looks forward to helping you with your insurance needs. Kristen is the person that typically will greet you when you come into our agency. She can help you with any questions you have on your payments or billing.

December 6th, 2016 by Insurance One Agency
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Katlin Zarella

Agent / Account Manager
December 6th, 2016 by Insurance One Agency

December 6th, 2016 by Insurance One Agency